FAQs

How can we help?

If your question isn't anwered here then give us a call during our operating hours. Thanks!

Most Common Questions

How do I use smokeshopdelivers.com?
Enter your address in the search bar on the home page, select the category that you’d like to browse (i.e. batteries, Shisha,) and press the orange Search button. On the results page, you can switch between categories by clicking the tabs at the top of the page. If you know exactly what you’re looking for (e.g. “Al Fahker mint ”) or just have a general idea (e.g. “Shisha” or “CBD”), you can also enter keywords into the search bar.
How much does it cost to use smokeshopdelivers.com?
That's dependent on your location our system has preset flat-rate pricing based on zip codes we are currently servicing.
Can I schedule an order for some time in the future?
Unfortunately No, all orders are considered a real time purchase to be delivered within two hours of order confirmation.
How do I use a promo code?
Once you’ve added all the items you wish to order to your bag, press “Checkout.”enter your promo code and press “Add.” Your bag will now reflect the discount. In most cases, you cannot combine promotions or other offers.

General Questions

How do I change or cancel my order?
Before your order is prepared for delivery we will contact you via phone to confirm all items requested are available or offer substitutions. For that reason, any changes or cancellations must be done and confirmed while on the call. Once our call is complete a delivery driver will be en route.
How do I know that smokeshopdelivers.com received my order?
After you place an order, you’ll receive an email from us confirming that we received your order and before we deliver we will call you to confirm order and delivery information. If we are unable to get a hold of you with the number provided then your order will be cancelled for non verification purposes.  Note: Orders placed for delivery are sent to the merchant. If, at the time of confirmation, the merchant informs us that they have a problem fulfilling your order (e.g., an item is unavailable), we will notify you immediately and do our best to offer an alternative.
Why won’t the promo code / smokeshopdelivers.com credit apply to my order?
All available discounts appear on the checkout screen underneath the “Subtotal” field. To use a discount on your order, make sure the box is selected; the text will become bold, and the discount will appear in your bag. If it’s still not working, check the details of the discount, which also appear in the box. Make sure your order meets the minimum required subtotal, not counting any other discounts.That the item is eligible for the promotion And remember that most discounts cannot be combined with others. Credits and discounts can not exceed order total.
What if I have a problem with my order?
The fastest way to fix an issue is to send an email referencing your issue, provide pictures if applicable, your contact information along with the order info to smokeshopdelivers@gmail.com *In subject line write: DELIVERY CUSTOMER ISSUE with order #
What’s smokeshopdelivers.com?
We are a concierge delivery service, it’s all in the name. At smokeshopdelivers.com, you can order delivery online and be rest assured that your merchandise is coming from reputable Smokeshop establishments. Its quick, convenient and the best part, have it at your door in two hours or less. Payments Accepted CASH Only or DEBIT CARD WITH PIN. No other forms of payment will be accepted!  (*Must present valid government issued id upon delivery NO EXCEPTIONS.) MUST BE 21+ YEARS OF AGE * Please have ID ready.

Check To See If We Deliver To Your Area!

Deliveries are limited to specific locations. Please verify first that we can deliver to you before placing an order.

New delivery routes will be added soon. Thank you!